Released on = July 5, 2006, 3:26 am

Press Release Author = Maven Management Limited

Industry = Consumer Services

Press Release Summary = Maven Management appoints MD with unrivalled experience of
the market research industry to enhance and develop the company's market leading
position in the UK

Press Release Body = High Wycombe, UK - Maven Management Ltd, a leading provider of
Customer and Employee Satisfaction Surveys in the UK announces that Kathryn Lewis
will be the new Managing Director as of 1st May 2006. Kathryn Lewis replaces Iain
Livingston who has moved into the Executive Chairman role, handing over the running
of the company to Kathryn.

Kathryn has been Deputy MD for the previous year and was the natural choice for the
permanent role as soon as Iain confirmed his relinquishment of the position.

"Kathryn has been with Maven for 10 years and has a great deal of experience within
the business," explains Barry McKeich, Sales and Marketing Manager at Maven
Management. "She is expected to implement a new strategy to move the company forward
over the next 3 years."

For more information call: 0845 3003303 or go to: www.maven.co.uk.

Maven Services

Maven Management is a full service market research agency and specialises in
measuring customer satisfaction and employee engagement. "Our applications help our
clients to measure and track customer satisfaction levels," says Barry McKeich. In
addition, Maven's services help clients to identify & prioritise factors that drive
customer loyalty, better understand and develop employee engagement and examine
links from customer expectations back to employee behaviours.

Maven conducts all forms of ad-hoc research into corporate brands, products and
services, using qualitative methods such as depth interviews and focus groups to
determine and then measure, what different segments of a market expect and what is
important to them. Maven then applies a quantitative approach to research the gap
between their expectations and their perception of the service experience they
receive from clients and their competitors. Key priorities emerge from identifying
those issues where customers have high expectations and where a significant gap
exists between their expectation and a company's performance. The clarity allows
organisations to better target resources against those key performance gaps and
measurable benchmark targets can then be set for on-going monitoring and
understanding.

For more information call: 0845 3003303 or go to: www.maven.co.uk.

About Maven Management

Maven Management is a Market Research Agency specialising in Customer and Employee
Satisfaction Surveys for the UK and Europe. Maven® Management is one of the ten
largest agencies in the UK for continuous research. Maven offers a full range of
research services and uses both qualitative and quantitative techniques to provide
research solutions that add strategic value.

Maven specialise in Customer Satisfaction Surveys and surveys of Employee
Satisfaction and Employee Engagement. Maven has a broad range of business and
consumer research experience across all sectors and its applications include
tracking customer satisfaction levels, identifying factors that drive customer
loyalty, understanding employee engagement and all forms of ad-hoc research into
brands, products and services.

Contact Details

Barry McKeich
Sales & Marketing Manager
Tel: 01494 688400

Maven Management Limited
Old Bank House
39 High Street
High Wycombe
Bucks, HP11 2AG

E-mail: sales@maven.co.uk
Website: www.maven.co.uk


Web Site = http://www.maven.co.uk

Contact Details = Maven Management Limited
Old Bank House, 39 High Street
High Wycombe, Bucks
HP11 2AG
UK

Barry McKeich
01494 688400
maven@momentumws.co.uk